We’re here to help you find your pace.
Have a question about PaceFit walking pads, the app, Bluetooth connection, replacement support, returns, or choosing the right model? Send us a message and our team will help you move forward.
Choose the topic that best matches your question.
Whether you are comparing TW-03 and TW-04, setting up the app, checking shipping, or asking about support after purchase, we’ll point you in the right direction.
Product & model questions
Ask about TW-03, TW-04, speed range, storage, app control, vibration modes, or which model fits your space best.
App & Bluetooth help
Need help with PaceFit Link, Bluetooth connection, device control, sync, workout records, notifications, or Pet Mode settings?
Orders, shipping & support
Contact us about shipping, order status, 180-Day Replacement Support, 10-Day Easy Returns, or general post-purchase service.
Before you send a message
The more detail you include, the easier it is for us to help. For product or order questions, include your model, order email, and a short description of what happened.
- 1For model questions, tell us whether you are considering TW-03 or TW-04.
- 2For app or Bluetooth issues, include your phone model and what step failed.
- 3For order support, include the order email or order number if available.
- 4For replacement or return questions, include photos or details when relevant.
Send us a message
Use the form below and we’ll review your request.
Common questions before contacting us.
These are the questions customers usually ask before reaching out.
Which model should I choose?
Choose TW-03 if you want a slim, minimalist under-desk walking pad. Choose TW-04 if you want a foldable handle for extra stability.
Can you help with app or Bluetooth setup?
Yes. Tell us your phone model, device model, and what step you reached. We can help troubleshoot setup, connection, and app-related questions.
What support do you offer after purchase?
PaceFit provides 180-Day Replacement Support and 10-Day Easy Returns, subject to the applicable policy terms.
Where should I ask about shipping?
Use the form above and choose “Order or shipping” as the topic. Include your order email or order number if available.