Return & Refund Policy

Last updated: March 11, 2026

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through https://pacefitusa.com (the “Site”).

If you are not fully satisfied with your purchase, including the PaceFit TW-03 walking pad, we aim to provide a clear and reasonable process to resolve the issue.

Please review this policy carefully before initiating a return request.

Return Eligibility

We accept returns for eligible items within 30 days of delivery.

To qualify for a return:

• The item must be unused or lightly tested only for basic functionality
• The item must be in original condition
• The item must include all original parts, accessories, and packaging
• Proof of purchase (such as order confirmation or receipt) must be provided

Products that show significant signs of use, damage caused by misuse, or missing components may not be eligible for return.

Non-Returnable Situations

Certain situations may make an item ineligible for return, including:

• Products damaged due to improper use
• Products modified or altered after delivery
• Missing parts, accessories, or packaging
• Returns requested after the 30-day return window

If a return does not meet the above conditions, we may decline the request or offer a partial refund depending on the circumstances.

How to Start a Return

To request a return, please contact our support team before sending any product back.

You can submit a return request through:

When contacting us, please include:

• Your order number
• A brief description of the issue
• Photos or videos if the product is damaged or defective

Once your request is approved, we will provide instructions for returning the product.

Please do not send products back without authorization, as unauthorized returns may not be processed.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to:

• A defective product
• A damaged item received during shipping
• An incorrect item sent by us

In these cases, PaceFit will work with you to arrange a replacement or return shipping solution.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are not tracked.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund processing time may vary depending on your payment provider, but typically takes:

5–10 business days after the refund has been approved.

Please note that original shipping fees (if applicable) are generally non-refundable, unless the return is due to a product defect or shipping error.

Exchanges

If you would like to exchange your item for another product, such as replacing a defective TW-03 walking pad, please contact our support team.

Depending on product availability, we may offer:

• A replacement unit
• An exchange for the same product
• A refund if replacement is not available

Damaged or Defective Products

If your order arrives damaged or does not function properly, please contact us within 7 days of delivery.

Please include photos or videos showing the issue so we can evaluate the situation and assist you more quickly.

In these cases, we will work with you to provide an appropriate solution, which may include:

• Replacement parts
• Product replacement
• Refund if the issue cannot be resolved

Order Cancellations

Orders may be cancelled before shipment.

If your order has already been shipped, it may need to be handled as a return once the item is delivered.

To request an order cancellation, please contact us as soon as possible.

Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, please contact us:

We aim to respond to all inquiries as quickly as possible and help resolve any issues with your order.