30-Day Money-Back Guarantee
We want you to feel confident shopping with PaceFit. Eligible products, including the PaceFit TW-04 walking pad, may be returned for a refund when you request the return within 30 days after delivery, subject to the conditions below.
Return Eligibility
To qualify for a return under this guarantee, the product must be in its original condition, unused or only lightly tested for basic functionality, and returned with its original packaging, parts and accessories. You will need an order number or other proof of purchase. Items with substantial wear, missing components, unauthorized modifications or damage caused by misuse may not be eligible for a full refund.
How to Request a Return
Contact us using the PaceFit Contact page or email support@pacefitusa.com within 30 days of delivery. Include your order number and the reason for the return; photographs may help if something is damaged or faulty. We will review your request and provide the applicable return instructions and return destination. Please do not send products back without first receiving instructions.
Return Shipping Costs
U.S. orders qualify for free outbound shipping. Return shipping is generally the customer's responsibility for change-of-mind returns. If the product arrived defective, was damaged in transit or an incorrect item was sent, contact us so we can arrange an appropriate return or replacement solution. Free outbound shipping does not automatically mean free return shipping.
Refund Processing
After the return is received and inspected, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method, normally within 5–10 business days after approval; additional time may be needed for your bank or payment provider to post the funds. Any separately charged outbound shipping fees are generally nonrefundable unless required by law or the issue was due to our error.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible, ideally within 7 days of delivery, with photographs or a short video where available. Early notification helps us resolve the issue quickly. This guidance does not shorten the 30-day return-request period or limit your statutory rights.
Exchanges and Order Cancellations
For an exchange or replacement, please contact support. Availability may vary, and an eligible refund may be offered where a replacement is not possible. Orders can be canceled before they ship, subject to order status; after dispatch, the return process may apply.
Statutory Consumer Rights
Nothing in this policy limits any non-excludable consumer rights that apply to your purchase. Where applicable, consumers in the European Union retain their statutory cooling-off rights, including the generally applicable 14-day right of withdrawal, subject to legal exceptions.
1-Year Warranty
The PaceFit TW-04 also includes a 1-year product warranty. This warranty is separate from the 30-day return and refund policy and covers eligible product issues. Please read the warranty guidance for assistance.
Questions?
Please visit Contact PaceFit or email support@pacefitusa.com. This page and the refund policy shown at checkout describe the same 30-day money-back guarantee.