PaceFit 1-Year Warranty
The PaceFit TW-04 walking pad is backed by a 1-year warranty. We are committed to supporting customers who experience a product issue during the warranty period.
What Does the Warranty Cover?
The warranty is intended to cover eligible manufacturing or material defects that arise during normal, intended use of the TW-04. Claims are reviewed based on the product issue, purchase information and applicable warranty terms. Accidental damage, misuse, unauthorized modifications and ordinary wear may fall outside warranty coverage.
How to Request Warranty Support
- Contact PaceFit Support and mention that your product is the TW-04.
- Provide your order number or proof of purchase, a description of the issue and, where helpful, photos or a short video.
- Our support team will assess the issue, verify eligibility and explain the available remedy, such as assistance, repair or replacement, as appropriate. Do not send the product back unless instructed to do so.
Warranty vs. Returns
The 1-year warranty is separate from our 30-Day Money-Back Guarantee. The 30-day policy governs eligible return and refund requests; the warranty concerns eligible product issues during the warranty period. A warranty claim does not automatically qualify for a refund.
Important Information
Please retain proof of purchase and follow the TW-04 operating and care instructions. Contact our support team to confirm how your warranty period is calculated and the terms applicable to your purchase. This voluntary warranty does not restrict statutory rights or remedies available under applicable law.
Need Help?
Visit Contact PaceFit for warranty and product support.