Support for Your PaceFit TW-04
Need help with your walking pad, an order, setup, or care instructions? We can help you find the right information for your TW-04.
How Can We Help?
- Product information: request the manual or confirm model-specific specifications.
- Order questions: use the order tracking page or contact us with your order number.
- Returns and refunds: consult the return and refund policy for the current terms.
- General assistance: visit the contact form.
When contacting support, include your model (TW-04), order number if available, and a brief description of your question. Never share passwords or payment details.
Shipping & Refunds
PaceFit offers free U.S. shipping and a 30-Day Money-Back Guarantee for eligible orders. Please read the policies for full terms and contact our team if you need assistance.
1-Year Product Warranty
TW-04 purchases include a 1-year warranty. If you experience a product issue during the warranty period, contact us with proof of purchase and a description of the issue. Visit the Warranty page for the claim process and further information.